Paolo Bossi · Design Leader

I'm a design leader with 15+ years of experience, currently leading UX at Adyen. I build high-performing teams with a strong focus on design quality and business impact.

I combine strategic thinking with hands-on execution, helping teams tackle challenges and deliver outcomes they’re proud of.

I'm a design leader with 15+ years of experience, currently leading UX at Adyen. I build high-performing teams with a strong focus on design quality and business impact.

I combine strategic thinking with hands-on execution, helping teams tackle challenges and deliver outcomes they’re proud of.

Hi, I'm Paolo.

Hi,

I'm Paolo.

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Established a unified design system for Adyen’s Android terminals.

Terminal Design System

Expanded checkout capabilities by introducing 1-click flows.

1-Click Checkout

Scaled globally with localized flows in 54 countries and 550K+ terminals.

Localized interfaces

Guided the launch of Adyen’s Tap to Pay SDK for mobile devices.

Tap 2 Pay SDK

Directed the design of Adyen’s latest large-format countertop terminal, the SFO1.

New terminal experience

Oversaw the design direction for in-person and online checkout, contributing to 20% revenue growth and a total of €1,996.1 MN in 2024.

Delivering seamless experiences for every kind of shopper

By increasing design system adoption, optimizing key user journeys, and reducing dependency on support.

Providing Adyen’s merchants with a better portal experience

Introduced 7 Page Templates to reduce inconsistency across 100+ pages.

Page Templates

Measured customer satisfaction across 90+ pages, collecting 2300 responses.

Adyen Portal CSAT

By redesigning core JTBDs such as payment method enablement and the support contact flow.

Reducing support burden

Formed a workgroup responsible for frameworks and templates to ensure consistent, high-quality ways of working across teams.

UX Quality Toolkit

As fintech experts we build trust with our users and anticipate their needs through clear guidance.

We’re deeply connected to our users and their needs through iterative research, testing and validation.

Anticipate.

To meet our users wherever they

are in their journey we’re always inclusive.

Our aim is to create accessible experiences that everyone can use.

Include.

To help our users do what they need to do we keep things simple.

Our job is to untangle the difficult world of fintech with clear, intuitive experiences so our users can navigate it with confidence.

Simplify.

Refreshed our design principles to be more actionable and easier to remember.

Redefining our Design Principles

Led a team audit and introduced new rituals to support each stage of the UX Lifecycle.

Streamlining our rituals

Established new processes and frameworks to drive collaboration, consistency, and impact.

Improving design quality process

…and celebrated every win as one UX community!

…and celebrated every win
as one UX community!

Product Designers

+14

UX Researchers

UX Writers

Female Representation

Female Rep.

55%

Maintained a

24 Total

8 New Nationalities

Tech Hubs Expansion

Chicago & Madrid

Fastest Hire

Avg 50 days

15 days

Applications

Over

1.400

Scaled Adyen UX from 20 to 60+ members through improved hiring strategy, external visibility, and a focus on global growth…

Building a global UX team

"Paolo is an exemplary design leader who advocates for all UX disciplines with empathy and strategic clarity."

Alex Roche

UX Program Manager

“Paolo is a great UX’er and strong partner to Product. An experienced leader who can take design to the next level.”

Mel Mete

Product Lead

"Paolo’s leadership brings out the best in people. His ability to inspire have made a lasting impact on our organization."

Mary Nielsen

Staff UX Writer

"Paolo masterfully combines people and craft leadership, always enabling his team to do their best work."

David Oldenburger

UX Manager

Connect on LinkedIn

Get in touch

Let’s talk — happy to share more about what I do.

Ready to work together?